Refund & Return Policy

Effective Date: March 2026

Because we sell perishable fresh-cut flowers, all sales are generally considered final. However, we understand that issues may arise, and we review valid concerns fairly.

1. No General Returns or Refunds

Due to the perishable nature of fresh flowers, we do not offer general returns, exchanges, or refunds for change of mind, personal preference, or dissatisfaction with natural flower characteristics (e.g., bloom stage, petal shape, color variation).

2. Eligible Concerns

We may consider a refund, replacement, or store credit in the following cases:

• Wrong flowers delivered (different type or color from what was confirmed)
• Significant quantity shortage (missing stems or bunches)
• Severe damage clearly caused by mishandling during packing (not transit)
• Flowers that are clearly wilted, dried, or unusable upon arrival (with photo evidence)

3. Reporting Issues

To report a concern:

• Contact us within 2 hours of receiving the order
• Provide clear photos of the flowers and packaging
• Include your order details (name, date, items ordered)

Late reports (beyond 2 hours) may not be eligible for review, as flower condition can change quickly after unpacking.

4. Resolution Options

If a concern is validated, we may offer one of the following at our discretion:

• Replacement of affected items (subject to stock availability)
• Partial refund for the affected portion of the order
• Store credit for future purchase

Full refunds are not guaranteed and will be assessed case by case.

5. Non-Eligible Situations

We do not offer refunds or replacements for:

• Natural flower variations (color, size, bloom stage)
• Flowers that wilted due to delayed unpacking or improper care after delivery
• Damage caused by third-party courier or cargo handling
• Change of mind or personal preference
• Orders with incorrect delivery details provided by the customer

6. Contact

For refund or return concerns, please contact us at:
Phone: +63 917 123 4567
Email: [email protected]